Hiring David Lord to help me systematize my business is the single most important and impactful business decision I’ve ever made. With VSOW as a guide, we created a system of work, i.e. workflows, checklists, and processes for every administrative and operational procedure done in our office.

These systems allow us to give every new client that we engage a consistent experience that is thorough and repeatable. It has also allowed us to train new employees quickly and effectively.

Joe Hart, President/CEO
Dale Carnegie & Associates, Inc.
Melville, New York

Imagine – you have an important issue that needs to be addressed that requires your company’s most experienced and creative minds. A great and spirited conversation ensues during which good ideas and potential solutions surface.  Now what?

Enter the 5W-2H. This power-packed tool has made a lasting impact on me and my company. A meeting designed to produce an outcome (What) can no longer be allowed to adjourn without the assignment of specific actions, that support the achievement of the outcome (Why) by the individuals (Who) tasked with its completion. Attached to the task is a date and location designating the individual responsible to report to the team (Where & When). The 5W-2H is an important tool for managing any project to a successful conclusion (How Long) and to confirm that it is delivered within the established budget (How Much).

Now I have the ability to convert conversation into specific actions and results!