Job To Be Done
A shared understanding within the business on who is doing what and when.
Context of Use
For a business to be successful, it is critical to do the right thing, at the right time, and do it right. The Task Matrix documents who does what and when. Usually, 20% of business tasks will have the greatest impact on a business’s ability to make money and generate cash. It is very important to identity those tasks and write the necessary procedures and work instructions for those selected tasks.